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How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars?

What would it mean for your contact center, if you were able to hit all of your goals, all of the time?

Imagine the positive environment that would be created from the confidence that you and your teams would have.  Does this sound like something that is within your reach?  

I know it sounds a little far-fetched, but I’ve experienced first hand the power of this call center leadership development program and the results that can be achieved by using it.

How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars? What would it mean if you could? 

Our results weren’t always top rated.  And if you continue reading I’ll share how we went from failing to achieving amazing success, using “Leading For Results.”

Several years ago I made the transition from running several teams in a call center for an Insurance company to an Operations Manager for a Call Center Service Bureau (Outsourcer). 

When I interviewed for the position I was told that many things were wrong with the account that I would be working on.  I soon learned they weren’t kidding. Fast forward to graduation day…

I went through the call center training that the agents went through, so I thoroughly understood the project.  That tuned out to be a good idea, but on graduation day my boss resigned and the director told me…